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Technical Support

  1. Call 786.336.6123 to speak with Technical Support, or email support@blackstoneonline.com with the subject line “Kaching 123 Customer.”
  2. Please allow for 10-15 minutes of troubleshooting with our support team.
  3. Provide your contact information, defective model name and Serial Number of the unit in question.
  4. Technical Support is available as follows:

Monday – Friday : 8:00 am – midnight
Saturday: 9:00 am – 9:00 pm
Sunday : 9:00 am – 6:00 pm

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